If your questions are not answered here, please reference our Rental Agreement page or call us at (501) 206-5258 and we will be happy to assist you.
What types of dumpsters do you have available?
All of our dumpsters are 15 cubic yard roll-offs. This size works very well for residential cleanup projects, general junk removal, and commercial waste disposal. The approximate dimensions of our dumpsters are 16’L X 8’W X 5’H.
What rental terms do you offer?
We offer 3-day, 7-day, 14-day, and monthly rentals with the flexibility for our customers to affordably add additional days as needed. Monthly rentals are available with either one, or two, dumps included in the price. All other rental terms include one dump.
What if I need to add additional dumps to my rental?
Additional dumps may be added to any rental for a reasonable flat rate fee plus the actual dump fee charged by the receiving facility for weights up to 4,000 lbs Net.
What happens if I go over the weight allotment that is included in the price?
Rentals that go over the included weight allotment will be billed the actual cost over from the receiving disposal facility plus an addition 10% charge. This helps offset additional costs related to fuel, tires, and general wear and tear resulting from heavier loads.
Will your dumpster damage my concrete or asphalt driveway?
We place our dumpsters on wooden blocks, regardless of the type of surface present at the job site, and take great care to not cause any damage.
At what point are you unwilling to travel to deliver a dumpster?
Our rentals include a reasonable amount of round-trip mileage included with the price. We will gladly deliver beyond that included distance for a fair mileage fee. This helps us keep our rates low and increasing only as our time and distance traveled goes up.
Are there any specific guidelines, or rules, that I should be aware of?
Yes, here are some examples. Please reference our rental agreement page for specific details. As always, feel free to call, text, or email for clarification and to ask any questions you may have.
- By using our services, you agree with the terms of our Rental Agreement. Please take time to familiarize yourself with its content.
- Our dumpster should remain in the exact location in which it was set and is not to be moved at any time by anyone other than us.
- Per insurance requirements, debris should not protrude above the top, or hang over the sides, of the dumpster when filled.
- We are not liable for damages, or injuries, while our dumpster is set and in a static location on your work site.
- The rentee is responsible for all contents of their rental and should seek guidance for any items in question.
- To avoid a fee all cancellations should always be made with a minimum of 24 hours’ notice.
Is your company licensed and insured?
Heber Springs Dumpster Rental LLC holds a current solid waste haulers permit issued by the State of Arkansas and is also fully insured.
What forms of payment do you accept and what are your payment terms?
We accept cash, check, and some forms of electronic payment. Customers paying upon delivery will receive a $25 discount off any standard rental. Payment for billed invoices is due within 30 days of the invoice date. Invoices not paid within 30 days may have a 10% late penalty per 30 day period they remain unpaid and not be serviced until the invoice, and any applicable late fees, are paid in full.
What items are not allowed to be placed in my rented dumpster?
Hazardous materials or prohibited items should not be placed in the dumpster. (Examples include tires, liquid paint, any item containing freon, automotive type batteries, flammables, explosives, herbicides, pesticides, petroleum products, animal parts, and some types of electronic waste.)
Organic matter like grass clippings, leaves, pine needles, and tree limbs cannot be mixed with household waste.
To help prevent overloading of the dumpster; concrete, rock, brick, tile, dirt, shingles, or steel should not be placed in the rental without prior discussion.
I’m ready for a dumpster, how long does it take to get one on my job site after calling?
Our dumpsters are booked on a first come – first serve basis. Assuming we have availability; we usually can get a dumpster delivered on the same day. Even if we have to deliver after our normal business hours. Our recommendation is as follows; if you know that you will need a dumpster on a specific day then go ahead and call to get one reserved for you and to work out any delivery or payment details.
Are you an online dumpster broker?
Absolutely not, we are a family owned and operated dumpster rental company, located in Heber Springs, Arkansas. We personally deliver our dumpsters directly to our customers throughout our central Arkansas service area. As lifetime residents of Cleburne County, we are proud to call the lake area, and Central Arkansas, our home.